Refund Policy

Preorders

• You may cancel and request a full refund at any time before your order has shipped.

• Once shipped, your order falls under the standard return process.

Returns

• We accept returns within 30 days of delivery.

• Items must be unused, in their original packaging, and in the same condition as received.

• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they are defective or damaged upon arrival.

• If you need to exchange your item, contact us at support@neurocube.com.

Non-Refundable Items

• Gift cards

• Final sale or discounted clearance items

Contact

For all refund and return enquiries: